Refund Policy
Last update January 6, 2023.
We would like to have customers who are satisfied with the Depicter product and its related services. We offer a 14-day refund and you can request within 14 days of the original purchase date. Please read the refund policy below carefully.
Your license will be invalidated and deactivated immediately on submission of a refund request, and all future auto-renewals for that license will be canceled immediately. A deactivated license cannot be restarted, renewed, or reactivated.
We cannot refund a transaction if you have reported it to your bank as fraudulent. Please contact us first.
We cannot downgrade a license to a different license level.
We reserve the right to refuse refund requests for customers who have previously purchased and obtained refunds for a Depicter license.
We reserve the right to refuse to refund people who acted in bad faith or misused the Services, or otherwise violated any of the policies stated in the Terms of Service.
Refunds will only be made for the amount paid for the transaction. Some variation, either higher or lower, may be seen in refunds for customers who paid in international currencies, due to differences in exchange rates between the original purchase and the date of the refund.
Processing Time
We generally process refund requests in 5 business days but, may take up to 7 days. Depending on different factors your financial institution may take additional time (from days to weeks) to complete their refund process. Your patience will be appreciated. Your financial institution may take additional time (from days to weeks) to complete its refund process. PayPal refunds usually happen within 24 hours. Credit card refunds take approximately 5-10 business days, depending on your bank.
How To Request
Refunds can be requested only by contacting help[at]depicter.com, and refund requests sent via any other method will not be considered.
Changes to this Policy
We may update our Refund Policy from time to time. When we make changes, we’ll update the “Effective Date” at the top of the Refund Policy. We encourage you to check back periodically to review this Refund Policy for any changes since your last visit.
