Privacy and Cookie Policies

Last update October 11, 2022.


Welcome to Depicter (“Depicter”, “Averta”, “we”, “us” or “our”), we care about your privacy, and that is why we try to make our privacy and policy transparent. This page informs you of our policies on how we collect, use, and disclose your personal information.

Our Privacy Policy and the processing of your personal data is following all applicable legal regulations, especially the EU Regulation no. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

By using any of Depicter’s Services, you confirm you have agreed to the Terms of Service and read and understood these Privacy Policy and our Cookie Policy.

PERSONAL INFORMATION WE COLLECT

We collect various personal information regarding you or your device. This includes the following:

Information you provide us directly

Information you provide to create an Account, specifically email address, first name, and last name. If you sign up for Paid Services, we receive a portion of your payment information from our payment processor (such as the last four digits, the country of issuance, and the expiration date of the payment card) and we ask you to select your jurisdiction.

We also collect any messages you send us through the Service, and may collect the information you provide in User Content you post to the Service (such as website address, and your other conversations). We use this information to operate, maintain, and provide the features and functionality of the Service to you, to correspond with you, and to address any issues you raise about the Service.

Information we receive from third-party applications

We may receive information about you from third parties. For example, if you access the Service through a third-party connection or log-in, such as Google. This information could include, but is not limited to, the user ID associated with your account (for example, your google ID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Service. And if you choose to integrate with a third-party application to incorporate elements into your Depicter designs, and enhance media, we could receive data from such apps (as well as disclose data to such apps). If you communicate with us via social media, including Instagram, Facebook, or TikTok, and choose to share your user-generated content with us, we may receive information such as videos you’ve created, your photo, and your account name.

The emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. Please be aware that information on public parts of our sites is available to others.

Your marketing preferences.
Information you share with us in connection with surveys, feedbacks, contests, or promotions.

Information Collected Automatically (Technical information)

We will directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information

Information from your use of the Services or use of  Depicter sites. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network, or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).


Information we get from our partners to support our marketing initiatives, improve our Services and better monitor, manage and measure our ad campaigns, such as details about when a partner of ours shows you one of our ads on or via its advertising platform.

Cookies information and information taken from similar technologies

When you visit the Service, we (and our third-party partners) will send cookies — small text files containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets Depicter do things like help you log in faster, enhance your navigation through the site, remember your preferences and generally improve the user experience. Cookies also convey information to us about how you use the Service (e.g., the pages you view, the links you click, and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. They also allow us to deliver personalized advertisements that may be of interest to you and measure their effectiveness.For more information on how we use cookies and other technologies and how you can control them, please read our Cookies Policy.

How we use your information

We may use and disclose Personal Data only for the following purposes:

Providing you with the Service: We use the information that you directly give us to provide the Service to you. This includes allowing you to log in to Depicter site, operating and maintaining the Service, giving you access to Depicter’s designs, and billing you for transactions that you make for Depicter. We also use information we collect about you automatically to remember information about you so that you will not have to re-enter it during your visit or the next time you visit the site.
For data analytics: We use information about you to help us improve the Depicter Service and our users’ experience, including by monitoring aggregate metrics such as total number of visitors, traffic, and demographic patterns.
To provide customer support, we use Personal Data submitted by you to assist your support request and inquiries and to notify you of important changes to the Services. This use is necessary for the performance of the contract between you and us.
When you ask for information about the Service or about the Products, we will use your contact information to respond to your requests. Such use is necessary to respond to your request.
We may use your Automatically Collected Personal Data to analyze, administer, support, improve the use of the Service. We may use data relating to your use of Service, without identifying you, to analyze, administer, support and improve your access to and use of the Services.
Where required by the applicable law, we will obtain your consent before doing so. We will send you such information only with your consent, which was given at the time you provided us with the Personal Data. If you do not provide us with your consent to the processing of your Personal Data for this purpose, we will not send you this information.
search terms and corresponding search results interaction data to build an algorithm to deliver the most relevant design result.
For troubleshooting, error resolution and service improvement: We may need to review your designs to support your request for help, correct general errors with the Canva Service or improve our services.

How we transfer, store and protect your data

Your Personal Data are processed within the European union. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
We do not and will never sell your personal information to third parties. We do use a few third-party Service Providers that provide services or help us with our business activities such as email marketing, analytics, hosting, and payment processing. We may share your personal information with these third-party Service Providers as listed below in the ways that are described in this privacy policy.

Analytics (Google Analytics)

We use the third-party Service Provider Google Analytics to monitor and analyze the use of our Service.

Google Analytics is a web analytics service offered by Google LLC (USA) that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service.

You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. https://tools.google.com/dlpage/gaoptout — for your web browser.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Email Marketing (MailChimp)

When you subscribe to our newsletter, we may contact you with newsletters or marketing materials and other information that may be of interest to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails.

We use the third-party Service Provider MailChimp to send marketing emails related to our Service.

MailChimp is an email sending service offered by The Rocket Science Group, LLC that allows us to send you marketing emails.

For more information on the privacy practices of Mailchimp, please visit their privacy policy here:

 http://mailchimp.com/legal/privacy

Online Surveys (TypeForm)

Periodically we may contact our email subscribers with a request to take an online survey by clicking on a link that redirects our subscribers to TypeForm, our Third Party online survey service provider.

TypeForm’s Privacy Policy can be viewed at: www.typeform.com/privacy-policy/

Paddle “CHECK-OUT

To process orders through our online shop, we use the payment service of PaddlePaddle’s Privacy Policy   https://paddle.com/privacy-buyers/

How long we keep your information

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

In case the processing of your Personal Data is based on consent, your Personal Data will be processed only for the duration of the consent.

Changes to this Policy

We may update our Privacy Policy from time to time. When we make changes, we’ll update the “Effective Date” at the top of the Cookie Policy. We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit.

Contact Us

If you have any questions about our Privacy Policy, or if you need to change or correct your Personal Data provided to us, or if you wish to have Personal Data removed from our systems, you may contact us at: Email: help[at]depicter.com

We will address your requests as required by applicable law.